Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.
The Client Experience Coordinator provides exceptional service by interfacing with customers, business unit leaders and hospital-based technicians to dispatch service requests. This role is responsible for documenting reported issues, enabling customers to deliver quality patient care. Coordinators are often the first point of contact in the organization’s service model. As such, the coordinator must professionally represent Medxcel FM in all interactions by demonstrating a commitment to the, vision, mission, and core values. The right candidate will be comfortable with making sound judgement calls and proactively escalating issues to improve a customer’s experience with Medxcel FM. The coordinator must be at ease with addressing and talking to all levels of leadership within the organization. This is a remote position - Work from Home position
Handle External and Internal Customer Interactions:
Other duties as assigned:
Education and Work Experience: