Regional Director, Facilities

Location US-FL
Job ID
Company Name
Medxcel Facilities Management


The Regional Director provides strong leadership for an assigned group of onsite Facility Directors.  In this position, you will serve as the connection between the assigned site teams and the overall Medxcel Facilities team. 


You will hold primary responsibility for assuring that customers recognize Medxcel Facilities as their onsite team.  It is also responsible for holding the assigned Facility Directors accountable for meeting the high standards MFM has established, achieving technical service delivery excellence, meeting financial objectives, attaining high customer satisfaction and loyalty, and meeting Medxcel Facilities’ mission in general. 


Regional Service Management

  • Lead a team of onsite Directors across a geographic region with an emphasis on developing existing and future talent, mentoring and inspiring performance, and enabling on-site leaders to succeed.
  • Hold full accountability for achieving service excellence, financial goals, regulatory compliance, and organizational development goals.
  • Create a high performing team of Facility Directors through selecting and retaining the best individuals possible and appropriately holding those Directors accountable for their areas of responsibility.
  • Assist assigned Facility Directors in achieving consistent high performance through the development and execution of controls designed to assist in developing the Directors to better meet their service delivery objectives and create high customer satisfaction.
  • Perform in-depth quality reviews of site operations, using the tools provided by Medxcel Facilities, and establish on-going plans, goals, and objectives, to correct deficiencies and improve performance.
  • Oversee the establishment and approval of annual operating and capital budgets and monitor on-going financial performance against those budgets among assigned facilities.
  • Oversee the establishment and approval of training, staffing, and resource plans and monitor performance relative to such plans.

Customer Relationship Management

  • Facilitate annual pricing amendments with customers
  • Assist and support facility directors with identifying and implementing cost reduction opportunities
  • Conduct periodic business reviews with customers.
  • Assist on-site management with ensuring the customer’s program understanding, customer satisfaction, strategic partnering, and continuous improvement efforts.
  • Develop and nurture key customer relationships to create a high degree of loyalty to Medxcel Facilities in addition to local operations.
  • Be visible and available to key customer leadership during frequent site visits.
  • Leverage customer relationships and service excellence to grow the region

Innovation and Strategy

  • Work effectively with Medxcel Facilities executives and other leaders to drive business innovation, service strategies, revenue growth, and continuous improvement processes at the regional level to ensure service excellence.
  • Lead corporate wide and regional strategic initiatives as assigned.
  • Leverage local and regional professional society involvement as a means of promoting and representing Medxcel Facilities within regions or local communities through pre-defined branding and service initiatives.


Education and Work Experience

  • Bachelor’s degree in business, engineering, or management required (or equivalent experience)
  • MBA and graduate degree preferred
  • Minimum 10 – 15 years’ experience working in a healthcare facilities management or field management in healthcare facilities outsourcing
  • Experience in developing service programs required
  • Certified Healthcare Facilities Manager (CHFM) certification preferred
  • Travel – 50 - 75% (overnight required)


  • Strategic leadership skills to execute initiatives and objectives
  • Problem solving—the individual identifies and resolves problems in a timely manner and gather and skilfully analyze information. 
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. 
  • Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly. 
  • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes. 
  • Experience and proficiency with MS Office Suite.
  • Excellent leadership skills, including the leading of other high performing leaders
  • Working knowledge of hospital operations and hierarchy of leadership
  • Working knowledge of healthcare facility systems and equipment



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