Medxcel Facilities Management Careers

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Floating Facilities Director

Floating Facilities Director

Job ID 
2017-7566
Location 
US-IN-Indianapolis
Category 
Facilities
Company Name 
Medxcel Facilities Management

More information about this job

Overview

This position does require traveling across the country at least 75% of the time or more. 

 

The Floating Director provides leadership for an assigned group of on-site Facility Managers.  This role serves as the connection between the assigned site teams and the overall Medxcel Facilities team.  The position holds primary responsibility for assuring that customers recognize the role of Medxcel Facilities in the performance of their on-site team.  It is also responsible for holding the on-site teams accountable for meeting standards, achieving technical service delivery excellence, meeting financial objectives, attaining high customer satisfaction and loyalty, and meeting Medxcel Facilities’ mission in general.

Responsibilities

Regional Service Management – 30%

  • Lead service operations at multiple or single site in an assigned geographic region.
  • Hold full accountability for achieving service excellence, financial goals, regulatory compliance, and organizational development goals.
  • Create a high performing team of on-site leaders through selecting and retaining the best individuals possible and appropriately holding this team accountable for their areas of responsibility.
  • Assist on-site leadership achieve consistent high performance through the development and execution of controls designed to assist in developing the on-site leadership to better meet their service delivery objectives and create high customer satisfaction.
  • Perform in-depth quality reviews of site operations, using the tools provided by Medxcel Facilities, and establish on-going plans, goals, and objectives, to correct deficiencies and improve performance.
  • Oversee the establishment and approval of annual operating and capital budgets and monitor on-going financial performance against those budgets among assigned facilities.
  • Oversee the establishment and approval of training, staffing, and resource plans and monitor performance relative to such plans.

Customer Relationship Management – 30%

  •  Assist and support on-site leadership with identifying and implementing cost reduction opportunities
  • Conduct periodic business reviews with customers.
  • Assist on-site management with ensuring the customer’s program understanding, customer satisfaction, strategic partnering, and continuous improvement efforts.
  • Develop and nurture key customer relationships to create customer create a high degree of loyalty to Medxcel Facilities in addition to local operations.
  • Be visible and available to key customer leadership during frequent site visits.

Coaching and Development – 30%

  • Lead a team of on-site leaders across a geographic region with an emphasis on developing existing and future talent, mentoring and inspiring performance, and enabling on-site leaders to succeed.

Innovation and Strategy – 10%

  • Work effectively with Medxcel Facilities executives and other leaders to drive business innovation, service strategies, revenue growth, and continuous improvement processes at the regional level to ensure service excellence.
  • Lead corporate wide and regional strategic initiatives as assigned.
  • Leverage local and regional professional society involvement as a means of promoting and representing Medxcel Facilities within regions or local communities through pre-defined branding and service initiatives.

Qualifications

Education/Work Experience

  • Bachelor’s degree in business, engineering, or management required (or equivalent experience)
  • MBA and graduate degree preferred
  • Minimum 10 – 15 years’ experience working in a healthcare facilities management or field management in healthcare facilities outsourcing
  • Experience in developing service programs required
  • Certified Healthcare Facilities Manager (CHFM) certification
  • Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources
  • Travel – 50 - 75% (overnight required)

Knowledge

  • Strategic leadership skills and business acumen to execute initiatives and objectives
  • Problem solving—the individual identifies and resolves problems in a timely manner and gather and analyze information skillfully.
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
  • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.
  • Experience and proficiency with MS Office Suite.
  • Excellent leadership skills, including the leading of other high performing leader/managers
  • Working knowledge of hospital operations and hierarchy of leadership
  • Working knowledge of medical facility systems and equipment
  • Negotiation skills

 

 

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