Director Facilities Management

US-MI-Kalamazoo
Job ID
2017-8032
Category
Facilities
Company Name
Medxcel Facilities Management

Overview

Medxcel Facilities Management is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.


The Facility Director oversees operations of the maintenance and facilities department on behalf of Medxcel Facilities Management within the working location Borgess Health and Medical Center  - Kalamazoo, MI, to ensure alignment with the mission, values, and objectives of the organization. Develops, implements and aligns operational goals to the strategic direction of the organization as well as the facility ministry strategic plans. The Facility Director ensures safe and efficient operations in compliance with applicable regulatory and safety guidelines while maintaining service excellence. The Facility Director exemplifies and drives a customer centric philosophy that highlights both internal and external relationships; identifies customer needs/expectations and strives to exceed them with efficient, safe and compliant facility operations.

Responsibilities

Facilities Operations:

  • Develops strategic and operational policies and plans and executes strategic plans.
  • Develops departmental goals, plans and standards consistent with clinical, administrative, legal, and ethical requirements and objectives.
  • Plans, organizes and directs all activities related to staffing including hiring, orienting, performance management, coaching, leadership development, disciplinary actions and continued education initiatives.
  • Determines the qualifications and competence of staff to provide offered services, ensures orientation, in-service training and continued education.
  • Manages departmental turnover and maintains high employee and patient satisfaction.
  • Prepares budgets and ensures compliance with allocated finding.
  • Coordinates internal/external audits including insurance, CMS, TJC and other regulatory compliance site visits.
  • Maintains external relations related to Facilities Management including government relations, local, State and Federal regulatory agencies, The Joint Commission (TJC), insurance carriers, and others as needed.
  • Maintains partnerships and customer relations with ministry administration, Ascension partners/subsidiaries, Safety & Emergency Management, Landscaping, Fire Systems and other departments to ensure safe, compliant, and efficient operation of the facility buildings and grounds.
  • Maintains knowledge of applicable statutory, regulatory and administrative requirements relative to departmental operations and ensures department compliance.
  • Ensures that facilities follow applicable regulatory requirements and that compliance with regulatory requirements are documented appropriately in FMOS or other appropriate systems.
  • Develops and implements policy and procedures which guide and support the provisions of services and meets all productivity plans.
  • Recommends requirements for space, equipment, financial and human resources needs and participates in the selection of outside sources for needed services.
  • Deploys resources to best meet business goals and to maintain efficient and safe daily facilities operations.
  • Ensures that facilities are maintained, secured, renovated and constructed according to departmental/organizational policies, procedures, plans and initiatives.
  • Assists with the development of and ensures compliance with departmental budgets, including capital, operating and construction budgets.
  • Consults with Administration, Purchasing, Construction. Safety and related partners in plan development, funding and execution of additional services, facility moves and large projects.
  • Reviews and authorizes purchase requests to ensure service agreements are met and maintenance services follow procedures and budgets.
  • Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees.
  • Oversees major infrastructure repair and renovations projects by identifying and managing vendors/contractors, including bid process, contract compliance, and vendor/contractor performance.
  • Acts as the liaison for all remodeling, renovation and construction projects as it relates to product standards, design standards, scheduling shut-downs and system interruptions.
  • Troubleshoot problems and resolve issues with internal customers, vendors, and internal partners.

Continuous Improvement:

  • Serve as change agent throughout the organization
  • Identify opportunities for process improvement
  • Implements efficiency improvements

Leadership:

  • Provide strong leadership particularly in the areas of facilities management, risk reduction, performance metrics, work process efficacy and efficiency, team performance, and the pursuit of excellence utilizing Medxcel FM Programs.
  • Lead and guide lead(s) to obtain optimal performance and operational excellence.
  • Ensures appropriate staffing coverage to support safe and efficient plant operations.
  • Manages staffing, performance evaluation and training activities, and assists with capacity planning for staff and contract labor.
  • Interface with all unit operations, leadership and the line organization in order to administer programs, procedures, and ensures compliance.
  • Represents the company with internal and external customers.
  • Display customer centric philosophy that highlights both internal and external relationships; identify customer needs/expectations and strives to exceed them. Drives service excellence in daily operations and customer interactions.

 

Qualifications

Education: 

  • High School diploma or equivalent required.
  • Bachelor’s degree in Engineering or related field preferred.

License/Certification: 

  • Certified Healthcare Facilities Manager (CHFM) preferred.

Experience: 

  • Five years’ experience in healthcare facilities management required.
  • Knowledge and experience with The Joint Commission, NFPA, state and federal regulations for healthcare facilities required.
  • Three years’ experience in a large, multi-campus healthcare system preferred.

Competencies: 

  • Computer skills - Proficiency in basic MS Office programs and web-based work order systems.
  •  Demonstrated general knowledge of plant operations systems.
  • Problem solving: Ability to identify and resolve problems in a timely manner and gathers and analyse information skilfully.
  • Quality management: Ability to find ways to improve and promote quality and demonstrates accuracy and thoroughness.
  • Planning/organizing: Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
  • Ability to Adapt: Ability to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
  • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes.
  • Strong analytical abilities for understanding and interpreting building system documents, prints and layouts are required. 
  • Critical thinking skills: Ability to gather, synthesize, analyze information to objectively draw conclusions, make reasonable decisions and provide solutions and communicate the situation, action and result clearly and concisely.
  • Decisive judgment: Ability to assess situations or circumstances and draw sound and objective conclusions.
  • Accountability: Ability to take responsibility for action and results.
  • Ability to delegate tasks, follow up on assigned tasks and report on progress of work .
  • Ability to train others on technical components, applicable regulations and internal procedures to ensure efficient and safe plant operations. 
  • Ability to work with minimal supervision.  
  • Must be able to work in a stressful environment .

 #FMMBM

 

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