Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.
The Manager of Implementation is responsible for leading and owning the transition of new customers to the Medxcel program. This position is responsible for coordinating all aspects of the transition including all project planning, operational evaluations, information and human resources system conversion and setup, inventory, and all communication including external customer facing and internal Medxcel to ensure a timely and effective transition and operational start up. This position is also responsible for leading, participating, and completing continuous improvement initiatives and cross-functional projects associated with improving customer transitions. The Manager of Implementation will also manage the process of implementing new businesses or programs related to the Medxcel brand in existing customer accounts. This includes insourcing and quality enhancing maintenance programs to be turned over to the applicable operational management structure upon completion of implementation. Significant travel and schedule flexibility are mandatory to effectively participate during all aspects of the customer assessment and transition process. This role will also be expected to provide leadership and oversight in a supervisory role for the Implementation Project Management team, create and assign transition schedules for new customers, develop the project management team, and lead strategic initiatives as required by the Operational Governance team.
Knowledge, Skills and Abilities: