• Manager of Implementation

    Location US-IN-Indianapolis
    Job ID
    Program Management/Project Management
    Company Name
    Medxcel Facilities Management
  • Overview

    Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.


    The Manager of Implementation is responsible for leading and owning the transition of new customers to the Medxcel program. This position is responsible for coordinating all aspects of the transition including all project planning, operational evaluations, information and human resources system conversion and setup, inventory, and all communication including external customer facing and internal Medxcel to ensure a timely and effective transition and operational start up. This position is also responsible for leading, participating, and completing continuous improvement initiatives and cross-functional projects associated with improving customer transitions. The Manager of Implementation will also manage the process of implementing new businesses or programs related to the Medxcel brand in existing customer accounts. This includes insourcing and quality enhancing maintenance programs to be turned over to the applicable operational management structure upon completion of implementation. Significant travel and schedule flexibility are mandatory to effectively participate during all aspects of the customer assessment and transition process. This role will also be expected to provide leadership and oversight in a supervisory role for the Implementation Project Management team, create and assign transition schedules for new customers, develop the project management team, and lead strategic initiatives as required by the Operational Governance team.


    Customer Transitions:

    • Meet with clients to evaluate program current state and identify implementation needs and site specific objectives
    • Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions using change management strategies
    • Identify and manage potential program impediments
    • Support organizational design and definition of roles and responsibilities
    • Identify stakeholders and provide timely information to support the change management objectives while ensuring milestones are met
    • Effectively create and manage timeline for each transition process including operational evaluation tasks, inventory, planning preparation, customer conference calls, Go-Live for CMMS, Customer Service Center ISP validation, resource planning, health assessment, startup tasks, and all internal coordination of all business units
    • Coordinate with other resources needed for the transition process including but not limited to human resources, CMMS training, inventory team, IT, call center, procurement, administration, operations
    • Ensure data collection for transitioning ministries

    Department Leadership:

    • Apply knowledge and experience of transition process to oversee day to day activities and provide direction to others including assigning tasks and ensuring timelines are met
    • Lead strategic initiatives related to annual goals and the future state of the transition process
    • Manage personnel by staffing and scheduling project managers and high level activities as needed to support all on-going transitions and new customer opportunities
    • Coach and mentor team members by providing feedback on performance and work habits
    • Lead and manage corporate-wide continuous improvements initiatives and cross-functional projects related to the transition process
    • Maintain project file systems with applicable data




    • Bachelor’s degree in a related field; preferably business, engineering, or healthcare related required
    • PMP preferred
    • MBA preferred


    • 5-7 years’ Project Management experience
    • 5 years’ experience in customer facing operations roles
    • 2 years’ experience managing a department
    • Prior experience in Facilities Management or Healthcare

    Knowledge, Skills and Abilities:

    • Problem solving — identify and resolve problems in a timely manner and gather and analyze information skillfully
    • Planning/organizing — prioritize and plan work activities, use time efficiently, and develop realistic action plans
    • Ability to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly
    • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes
    • Advanced knowledge of MS Office Suite, Visio, and web technologies required
    • Ability to deal effectively with diverse roles, backgrounds, and expectations
    • Project management skills including coordination, communication and adherence to budget and completion goals, prioritization, and troubleshooting
    • Ability to influence others and move toward a common vision or goal
    • Ability to work in ambiguous situations
    • Demonstrated knowledge of healthcare facilities management services
    • Demonstrated knowledge of Joint Commission
    • Ability to lead, motivate, develop, and manage others
    • Ability to perform in a supervisory role
    • Demonstrated knowledge of continuous improvement, lean, or six sigma initiatives
    • Travel Required: 50-75%




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