• Director, Fire Systems

    Location US-IN-Indianapolis
    Job ID
    Facilities Management
    Company Name
    Medxcel Facilities Management
  • Overview

    Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.


    The Director of Fire Systems holds responsibility for the strategy, direction, organization, and administration of the national fire systems program and portfolio for Medxcel throughout the assigned working location of the Central Office - Indianapolis, IN. The fire systems’ program includes the testing, inspection, and maintenance of fire alarm and fire sprinkler systems within healthcare and business facilities. The Director will be expected to develop and execute the program’s policy and procedures in accordance with established objectives and initiatives in order to support all fire systems and safety compliance.  The Director will develop and lead the commercialization of the fire systems platform to include costing and selling the overall fire systems program and services. The Director will then be responsible for developing and maintaining customer relationships and overseeing quality control of all existing operations.  The portfolio of facilities served will include, but is not limited to, hospitals, medical and physician offices, senior care, community health facilities, and professional office buildings.


    Strategic Operational Management 


    • Responsible for administrative, financial, operational, and personnel issues including planning, staffing, quality assurance, productivity, budgeting, and goal setting
    • Develops, implements, and evaluates cohesive fire systems and life safety programs
    • Maintain external relations including vendor relationships, local, State and Federal regulatory agencies, The Joint Commission on the Accreditation of Healthcare Organizations (TJC), insurance carriers, and others as needed
    • Possesses a thorough knowledge of fire systems testing and inspection documentation required in a healthcare setting
    • Provides support to and solicits input from other directors, leaders, administrators, and physicians.  Encourages and establishes a forum for quality improvement discussions, design, and implementation of ideas at all levels
    • Manages life cycle assessment processes for capital prioritization for existing infrastructure
    • Maintains oversight for contract identification, execution, and compliance for quality and cost reduction
    • Implements, measures, and communicates the metrics for fire systems testing, inspections, and service areas as it relates to facilities management and life safety using reporting tools
    • Conduct periodic business reviews with customers



    • Oversee the interviewing, hiring, and training employees; plan, assign, and direct work; complete performance appraisals; reward and discipline employees; address complaints and resolve problems
    • Collaborate with Medxcel leadership to coordinate customer communication (Medxcel One Voice)
    • Establish processes and procedures to ensure quality products and services
    • Develop and nurture key customer relationships to create a high degree of loyalty to Medxcel in addition to local operations
    • Be visible and available to key customer leadership during frequent site visits
    • Mentor Regional Managers and associates with an emphasis on operational excellence, developing existing and future talent, and mentoring and inspiring performance


    Business Development


    • Evaluates and implements new product or service lines related to life safety and fire safety to include but not limited to fire door inspections and fire damper inspections
    • Develop business plans and various business models for existing and new customers
    • Develop proposals with proposed costing of operations and evaluation of needed resources including tools, capital, personnel, and contracts
    • Design programs to improve department processes and appropriate metrics to monitor performance
    • Develop and maintain customer relationships
    • Conduct business reviews with customers and vendors
    • Develop a sales platform, material, and pipeline to secure additional business



    • Bachelor’s degree in business, engineering, fire protection engineering, or management required (or equivalent experience 15 years with no degree                
    • MBA or other graduate degree preferred


    • NICET Level II in Fire Alarm preferred
    • NICET Level II in Fire Suppression preferred
    • Certified Healthcare Safety Professional (CHSP) preferred
    • Certified Fire Protection Specialist (CFPS) preferred



    • 10+ years’ experience working in the fire systems or life safety industry
    • Experience performing fire systems testing, inspections, maintenance, or design
    • Experience in Healthcare with The Joint Commission, NFPA, state and federal regulations
    • Experience managing remote personnel with emphasis on leading a business
    • Experience developing business plans and proposals with an emphasis on acquiring business
    • 2+ years’ experience selling additional services to existing or new customers
    • Experience developing and maintaining customer relationships
    • Travel – 50 - 75% (overnight required)           
    • 15+ years’ experience working in the fire systems or life safety industry within healthcare facilities preferred


    Knowledge, Skills and Abilities:

    • Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources
    • Strategic leadership skills to execute initiatives and objectives
    • Excellent leadership skills, including the leading of other high performing leader/managers
    • Working knowledge of hospital operations
    • Negotiation skills
    • Working knowledge of business practices
    • Problem solving—the individual identifies and resolves problems in a timely manner and gather and analyze information skillfully
    • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
    • Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly
    • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes
    • Experience and proficiency with MS Office Suite


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