• Facilities Survey/Start Up Manager

    Location US-IN-Indianapolis
    Job ID
    Program Management/Project Management
    Company Name
    Medxcel Facilities Management
  • Overview

    Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.


    The Facilities Start-Up and Survey Manager is a lead position for the implementation of Medxcel’s operating system, Facility Management Operating Systems (FMOS), assessing new and existing business for operational and regulatory compliance using Medxcel’s Health Assessment, and will provide operational and regulatory support to hospital ministries. The Facilities Start-Up and Survey Manager will perform duties for Medxcel throughout the assigned working location of our Central Office - Indianapolis, INThe position supports the sales process by assisting with Facilities Management operational analyses and by providing technical support in the development of sales proposals.


    Leadership, Coaching and Development

    • Lead the team of on-site associates with an emphasis on the start-up of Medxcel’s operational program, Facilities Management Operating Systems, and enabling on-site leaders to succeed
    • Provides guidance to teams for program creation and delivery
    • Establishes benchmarks and metrics for baseline operational and regulatory compliance of new business
    • Establishes benchmarks and metrics to measure the success of operational start-up activities
    • Work effectively with Medxcel Facilities executives and other leaders to drive business innovation, service strategies, revenue growth, and continuous improvement processes at the regional level to ensure service excellence
    • Leverage local and regional professional society involvement as a means of promoting and representing Medxcel within regions or local communities through pre-defined branding and service initiatives


    Operational Support Management


    • Deliver the means and methods for a successful transition from the existing hospital system to Medxcel’s FMOS
    • Create action plans to ensure operational and regulatory compliance for new and existing Medxcel business units
    • Work with the National Director of Program Management to transition Medxcel’s policies and operational procedures to hospital associates
    • Provide support for corporate wide and regional strategic initiatives as assigned
    • Develop and deliver the start-up training needed for onsite associates to migrate to the Medxcel model of operations
    • Perform Life Safety and Safety Assessments of healthcare facilities as part of the FMOS implementation process
    • Develop action plans to remediate issues identified as areas of improvement
    • Supports the sales process by assisting with operations and regulatory analyses, and by providing technical support in the development of service proposals
    • Hold full accountability for achieving service excellence, regulatory compliance, and organizational development goals
    • Create a high performing team of on-site leaders through selection and retention


    Compliance Management


    • Assist the on-site Medxcel Team to achieve consistent high performance through development and execution of control - This is designed to assist in developing the on-site team to better meet their service delivery objectives and create high customer satisfaction.
    • Perform in-depth quality reviews of site operations, using the tools provided by Medxcel, and establish on-going plans, goals, and objectives, to correct deficiencies and improve performance
    • Oversee the establishment and approval of training, staffing, and resource plans and monitor performance relative to such plans



    Education and Work Experience


    • Bachelor’s degree in business, engineering, or management required (or equivalent experience 10 years with no degree)
    • MBA and graduate degree preferred
    • Minimum 10 years’ experience working in a healthcare facilities management or field management in healthcare facilities outsourcing
    • Experience in deploying service programs is preferred
    • Experience with the Joint Commission’s Environment of Care and Life Safety Chapters for the Physical Environment
    • Experience with NFPA 101 Life Safety Code and other regulatory requirements
    • Certified Healthcare Facilities Manager (CHFM) and/or Certified Healthcare Safety Professional (CHSP) certification preferred
    • Project management skills including coordination, communication, prioritization, troubleshooting, adherence to budget and completion goals, and recruiting resources
    • Travel: 50 - 75% (overnights required)



    • Strategic leadership skills to promote initiatives and objectives
    • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyses information skilfully
    • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
    • Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting change quickly
    • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes
    • Experience and proficiency with MS Office Suite
    • Excellent leadership skills, including the leading of other high performing leader/managers
    • Working knowledge of hospital FM operations and hierarchy of leadership
    • Working knowledge of medical facility systems and equipment
    • Negotiating skills



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