• Facilities Support Manager

    Location US-IN-Indianapolis | US-TN
    Job ID
    Facilities Management
    Company Name
  • Overview

    Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.


    TheFacilities Support Manager is a lead position for the implementation of Medxcel’s operating system, Facility Management Operating Systems (FMOS), assessing new and existing business for operational and regulatory compliance using Medxcel’s Health Assessment and will provide operational and regulatory support to Medxcel facilities for Medxcel throughout the assigned working location of our Central Office - Indianapolis, IN. The position may also support the sales process by assisting with Facilities Management operational analyses and by providing technical support in the development of sales proposals.


    Leadership and Program Implementation 

    • Lead the team of on-site associates with the implementation of Medxcel’s operational program, Facilities Management Operating Systems (FMOS), and enabling on-site leaders to succeed 
    • Provide guidance to teams for program creation and delivery 
    • Establish benchmarks and metrics for baseline operational and regulatory compliance of new business 
    • Establish benchmarks and metrics to measure the success of operational start-up activities 
    • Collaborate with Medxcel executives and other leaders to drive business innovation, service strategies, revenue growth, and continuous improvement processes at the regional level to ensure service excellence 
    • Leverage local and regional professional society involvement as a means of promoting and representing Medxcel within regions or local communities through predefined branding and service initiatives 


    Operational Support Management 

    • Deliver the means and methods for a successful transition from the existing hospital system to Medxcel’s FMOS 
    • Create action plans to ensure operational and regulatory compliance for new and existing Medxcel business units 
    • Work with the Manager of Compliance Support to transition Medxcel’s policies and operational procedures to hospital associates 
    • Provide support for corporate-wide and regional strategic initiatives as assigned 
    • Develop and deliver the initial training needed for onsite associates to migrate to the Medxcel model of operations 
    • Perform Life Safety and Safety Assessments of healthcare facilities as part of the FMOS implementation process 
    • Develop action plans to remediate issues identified as areas of improvement 
    • Supports the sales process by assisting with operational and regulatory analyses and by providing technical support in the development of service proposals 


    On-going Compliance Management 

    • Assist the on-site Medxcel team to achieve consistent high performance through development and execution of control; this is designed to assist in developing the on-site team to better meet their service delivery objectives and create high customer satisfaction 
    • Perform in-depth quality reviews of site operations, using the tools provided by Medxcel, and establish on-going plans, goals, and objectives, to correct deficiencies and improve performance 
    • Oversee the establishment and approval of training, staffing, and resource plans and monitor performance relative to such plans 
    • Hold full accountability for achieving service excellence, regulatory compliance, and organizational development goals 



    • Bachelor’s degree in business, engineering, or management OR 8+ years’ relevant experience in lieu of degree 
    • Master’s degree in related discipline preferred



    • AHA Certified Healthcare Facility Manager (CHFM) and/or Certified Healthcare Safety Professional (CHSP) preferred 



    • 5+ years’ experience working in healthcare facilities management or field management in healthcare facilities outsourcing 
    • Experience with the Joint Commission’s Environment of Care and Life Safety Chapters for the Physical Environment 
    • Experience with NFPA 101 Life Safety Code and other regulatory requirements 
    • Experience deploying service programs preferred


    Knowledge, Skills and Abilities: 

    • Working knowledge of hospital operations and hierarchy of leadership 
    • Working knowledge of medical facility systems and equipment 
    • Negotiation skills 
    • Proficient in MS Office Suite (Excel, Word, Access, and PowerPoint) 
    • Strong project management skills including coordination, communication, prioritization, troubleshooting, and completion of goals 
    • Problem solving — identifies and resolves problems in a timely manner and gathers and analyses information skillfully 
    • Planning/organizing — prioritize and plan work activities, use time efficiently, and develop realistic action plans 
    • Ability to adapt –  adapt quickly to changes in scope or direction and be flexible to adopting changes quickly 
    • Excellent communication and interpersonal skills with ability to communicate across all levels of the organization, including technology, tools, and processes 
    • High level of motivation and the ability to work in a fast-paced environment with little supervision 
    • Must professionally represent the organization, while obtaining collaborative results 
    • Open to direction, inquiry, and idea exchange 
    • Ability to be sensitive to and respectful of all internal and external stakeholders and customers, without compromising in any way on the message that must be delivered 
    • Travel 60-80% (overnight travel required) with access to a major airport


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